Shipping policy

Shipment confirmation & Order tracking

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You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

NOTES:
1. We are not responsible if the package is not delivered in the guaranteed shipping times as it may take 8-10 business days to process the order. We cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1.800.ASK.USPS).

All of our shipments include Tracking Number. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact USPS (Call 1.800.ASK.USPS) in order to investigate this issue. We will not be responsible for packages where tracking information that states the package has been delivered to your order address. 

We'll be able to file a missing mail claim only if you provide an official letter from USPS that the package was not delivered or a police report showing that your package was stolen.

USPS will not start a claim process if we will not be able to provide any supportive documentation.