Shipping policy

Shipment confirmation & Order tracking

All orders are processed in the order they are received and shipped within 2–4 business days. Please note that orders are not processed or shipped on weekends. Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.

The tracking number will be active within 24 hours.

Incorrect or Incomplete Shipping Addresses.

Customers are responsible for providing a complete and accurate shipping address at checkout, including apartment, suite, or unit numbers where applicable. We are not responsible for delivery failures caused by incorrect or incomplete addresses provided by customers. Refunds for such shipments may only be processed after the package has been returned to us.

NOTES:

1. We are not responsible for shipping delays caused by USPS or other shipping carriers. Delivery times are estimates and are not guaranteed. If your package is delayed during transit, please contact USPS at 1-800-275-8777 for assistance. 

2. All of our shipments include Tracking Number. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact USPS (Call 1.800.ASK.USPS) in order to investigate this issue. We will not be responsible for packages where tracking information that states the package has been delivered to your order address. 

We'll be able to file a missing mail claim only if you provide an official letter from USPS that the package was not delivered or a police report showing that your package was stolen.

USPS will not start a claim process if we will not be able to provide any supportive documentation.

 

3. All import duties, taxes, and fees are to be paid by the buyer.